Return & Refund Policy
At Cybernest Supply, we want our customers to be satisfied with their purchases. We accept returns and exchanges for eligible products within 30 days of delivery.
Return Eligibility
To qualify for a return:
The return must be requested within 30 days of delivery.
Products must be new, unused, and in their original packaging.
We accept returns for both defective and non-defective products.
Damaged, defective, or incorrect items are also eligible for return or exchange.
How to Request a Return
To start a return or exchange, please contact us at:
Please include your order number, reason for the return, and photos if the item is damaged, defective, or incorrect.
Return Shipping
Eligible returns include a prepaid return shipping label at no cost to the customer. Please follow the return instructions provided with your order or by our customer service team.
Exchanges
We accept exchanges for eligible products within 30 days of delivery, subject to product availability.
Restocking Fees
We do not charge restocking fees for eligible returns.
Refunds
Once your returned item has been received and inspected, approved refunds will be processed within 7 days.
Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Original shipping charges are non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.
Questions
For questions regarding returns, exchanges, or refunds, please contact: